What shipping options do you offer?

Note: Although embroidery supplies will be shipped by one of the following methods, stock designs are still received by immediate download or e-mail.

 1:

Airborne's Second Day Service is designed to save you money on shipments weighing up to 150 lbs by taking advantage of our national delivery network. Guaranteed delivery by 5:00 p.m. the second business day to thousands of cities and business centers in Airborne's primary delivery areas.

 2:

Your most cost-effective option, Ground Delivery Service by Airborne Express (GDS) provides guaranteed door-to-door delivery of your routine shipments in 2 to 7 business days, depending on distance traveled. With Airborne, your GDS shipment is picked up and delivered by the same drivers, and tracked by the same state-of-the-art system, as your air express shipments.

 3:

Airborne's Next Afternoon Service is a cost-efficient option for smaller packages and documents that can afford a later delivery time. Shipments weighing up to 5 lbs. are delivered by 3:00 p.m. the next business day to Airborne's primary delivery areas. Please allow 1 additional business day for processing and packaging your Embroidery.com order.

 4:

FedEx Standard Overnight shipping will deliver by 3:00 p.m. to most addresses in the continental U.S., guaranteed by 4:30 p.m. in some rural areas. Delivery by 5:00 p.m. to parts of Anchorage, Alaska. (This service is not available to Hawaii.)

 5:

FedEx 2Day is a cost-saving alternative when packages don't need overnight speed. Delivery by 4:30 p.m. in 2 business days to most areas (by 7:00 p.m. to residences.) Delivery to and from many areas of Alaska and Hawaii in 2 or 3 business days, depending on destination zip code.

 6:

The FedEx Express Saver service offers reliable delivery and professional handling at a savings for less-urgent shipments. Delivery in 3 business days to businesses by 4:30 p.m.; to residences by 7 p.m. Delivery area within the continental U.S. only, not available to Alaska or Hawaii.

 7:

FedEx Ground provides reliable, day-definite service, and is the best choice for your U.S. business shipments that don't require the speed of express shipping. Delivers to all states in the U.S. Allow for 2-7 business days for delivery within the continental U.S., 5–9 for Hawaii and Alaska. Note: FedEx Ground cannot deliver to P.O. Boxes.

 8:

FedEx International Priority service helps you get high-value shipments to market with speed and certainty. Delivery to 210 countries, time-definite delivery typically in 1, 2 or 3 business days. Reach major cities in Europe by 10:30 a.m., typically in 2 business days.

 9:

FedEx International Economy is an affordable choice with the widest coverage for your less-urgent, international deliveries. Delivery to 209 countries, typically in 3-6 business days. (For a complete list of included countries, see http://www.fedex.com/us/services/express/intl/countriesserved.html?link=4)

 10:

A convenient way to ship items to virtually every country in the world. You can send packages and merchandise overseas with Parcel Post.

 11:

Economy (Surface) Letter Post is used for international shipments weighing under 16 ounces. Delivery time from 4-6 weeks.

 12:

Express Mail offers guaranteed overnight service to many destinations. Maximum weight is 70 pounds.

 13:

First Class Mail service is used for letters or other lightweight merchandise, weighing 13 ounces or less. (For heavier items, use Priority Mail.) Delivery time within the United States, roughly 2-4 business days.

 14:

Global Priority Mail (GPM) is an accelerated airmail service, delivering packages up to 4 pounds to over 51 countries and territories worldwide.

 15:

Use Priority Mail for either letters or heavier packages, weighing up to 70 lbs. Items are delivered in an average of 2 to 3 days and can be sent to every address in the United States, including P.O. Boxes and military addresses.

 16:

Standard mail , (or Parcel Post), is used for gifts and general merchandise, may also contain books and other printed matter. Maximum weight is 70 pounds.

 17:

Guaranteed on-time delivery by the end of the second business day to every address throughout the United States and Puerto Rico.

 18:

Guaranteed delivery by the end of the third business day to every address in the 48 contiguous states.

 19:

Guaranteed ground delivery to every street address within the 48 contiguous states. (Cannot deliver to P.O. Boxes.)

 20:

An affordable delivery option for those important shipments that require next-business-day delivery, but don't have to be there in the morning. Guaranteed delivery by 3:00 p.m. or 4:30 p.m. to commercial destinations.

 21:

Guaranteed ground delivery to most addresses in the 10 provinces of Canada.

 22:

For shipments that do not require overnight or express service, a guaranteed alternative that's faster than traditional air freight. Door-to-door, customs-cleared delivery to more than 56 destination countries:

  • To Mexico, typically within three business days.
  • To major destinations in Europe, Asia, and Central and South America, typically within four or five business days.

 23:

For urgent international shipments, guaranteed door-to-door, customs-cleared delivery to more than 200 countries and territories. Delivery is guaranteed by 10:30 a.m. the second business day for shipments to major business centers, including more than 1,000 cities across Europe, and by end of day to most other destinations.

Barbara T.

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Leah W.

Hi Barbara,

It looks like you started to leave a comment for us here. I just wanted to check in and see if there is anything that I can help you with. Please let us know if you have any questions, and have a great day!

Leah W.
info@embroidery.com

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cindy f.

The less costly method

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Hilda L.

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Jan J.

Hi Heather, I placing an order to be shipped to Australia. I cannot choose a shipping option as it does not show any to choose from. Do you ship to Australia? How do I finalise my order. It has been sitting in my cart for some time as I cannot work out how to proceed forward at the shipping choices. Your help would be greatly appreciated.

Thanks

Jan

Australia

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Heather B.

Hi, Jan. Yes, we do ship to Australia. We're very sorry for your trouble. If found the source of the problem and have fixed it. Please give your order another try and let us know if you need further assistance.

~Heather
info@embroidery.com

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Adel S.

can i download my design that i purchased if so I need pes and directions as how to download

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Heather B.

You sure can, Adel. Here are some instructions on how to do so:

Download Instructions (single files):

1) Login at Embroidery.com.
2) Hover over "Hello [Your Name] (Account)" at the top of the page.
3) Click on "My Designs."
4) Click on the design you want to download.
5) Click on "Details/Download." You will see a list of files in various formats.
6) Right click on the file in your format (.PES) and choose "Save Link As" or "Save Target As". Select your Flash Drive/USB Stick (or other location you'd like to save to) from the list. Click "Save." (If you're on a Mac, do this instead: click on the file in your format and then choose "save" or "okay" if prompted; otherwise, your file will automatically save to your computer. You'll need drag it from your computer and drop it onto your stick/thumb drive.)

Please let us know if you need further assistance.

~Heather
info@embroidery.com

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kelly k.

My order no. #1107179
can I have an update on the shipping, what is the tracking number?


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Kylee F.

Hi, Kelly. I just sent you an email about this. Please let me know if there's anything else I can do for you!

-Kylee Shaffer

info@embroidery.com

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Francis-Olive H.

hi there. do you offer free shipping on orders over a certain amount? please let me know. thank you!

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Heather B.

Hi Fancis-Olive. We offer free shipping on orders $80.00 or more. Thanks for the question.

~Heather
info@embroidery.com

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jumana s.

hello,

I have order #1084555 can I have an update on the shipping, what is the tracking number????

Jumana

jshtayyeh@gmail.com

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Heather B.

Hi, Jumana. Thanks for the request. I am emailing you some information on your order.

~Heather
info@embroidery.com

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Debra C.

how do you qualify for free shipping

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Heather B.

Hi, Debra. We offer free shipping on all retail orders of $80 or more.

~Heather
info@embroidery.com

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Jacqueline K.

Id like to place an order but would like to know how long it will take to get here. My zip code is 10017

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Heather B.

Hi, Jacqueline. We offer a variety of shipping options upon checkout. Some basic options are US First Class Mail (approx. 5-7 days) and US Priority Mail (approx. 2-4 days). You will have additional options available if you need your item(s) faster.

~Heather
info@embroidery.com

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Snoopy

I also order spacer for my frame , so it has taking 9 day as of today the now 22,, God know when it come ordered it is it has travel more the i have????????????????????????????????????


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Heather B.

We're sorry your order is taking such a long time, Donna. I'm sorry but I can't find an order for a spacer in your account. Can we please get your Embroidery.com order number so we can investigate further?

Sincerely,

~Heather
info@embroidery.com

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marisa v.

what standard shipping cost?

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Heather B.

Hi, Marisa. We don't have a standard shipping cost, per se. Our shipping is based on weight and your location. If you have an order in mind, email me a list of items you'd be ordering and your zip code and I'd be happy to give you a quote.

~Heather
info@embroidery.com

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Barb B.

I placed an order on June 26th. it does say it is downloadable but I dont want to download it I prefer cds. Is this how my order will come? I have sent a few messages on the live chat but have not had any response. Thanks for your time.


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Heather B.

Hi, Barb. Thanks for writing. If you want your designs on CD, we can do that for a $10.00 fee. If you want to do that, please give us a call or email ((435) 755-0486 or info@embroidery.com). Be sure to let us know preferred embroidery format.

~Heather
info@embroidery.com

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Mine

Does E Club membership still provide free shipping on products purchased to be delivered by mail?

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Heather B.

Hi, Martina. Thanks for the question. The Eclub offers free shipping on individual Hemingworth spools as well as Hemingworth stabilizers. Free shipping is not available on other products.

~Heather
info@embroidery.com

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