Hi Cheryl,
Thank you for reaching out with your request. I took a look at your account information, and it appears that your card number has already been removed from our system. I hope this information helps! Let me know if you have any other questions and have a great day and a very Merry Christmas.
Leah W.
info@embroidery.com
I want to remove my credit card from my account, today
I want to remove my credit card from my account, today
Hi Patricia,
I apologize for the delay in my response. I did not see your comment till this morning. We have gone ahead and deleted your card information from the system. Thanks for shopping with us! Please let me know if you have any further questions, and have a great day.
Leah W.
info@embroidery.com
How do I change my profile pic? There’s no delete option and clicking the Upload button and selecting a different one does nothing
It's worked for me before, but I tried it this morning, and had the same results as you. I'll ask our site specialist.
Hi there!
For Order #: 1186742, the billing address is different from the shipping address, however there wasn't a field to address this. Do you need the billing address, or will my order go through as is? The credit card was approved when I checked out.
Thanks for your help!
Hi C R,
It looks like your order went through, and has shipped. So I think you're good. Our company is a little different then other online stores. We'll still process payments even if the billing address is wrong on the order. Have a great day!
I tried to log in with gmail.com and reply was no account. I tried my old email of bellsouth.net and got the message about changing my password but I no longer use bellsouth.net. Now these old messages appear when I tried to open a gmail account. Please tell me what to do to use gmail and see all my past orders (I do get your marketing emails at gmail). I am going to place an order for Applique Wonder and hope it shows up someplace. Thank you!
Hi Dellaine, I'm glad we were able to figure this out over the phone. I just sent an email, to say that I merged the 2 accounts that we found. So I think we're good, and we'll ship your order tomorrow. We'll send an email with tracking, once it ships. Have a great day!
my d
Address was wrong on my order #1172856 it should be 14710 6360 rd
Hi Sharon,
Thanks for letting us know! I have updated your address, and we'll ship it there. Have a great day!
My shipping address is 104 Lake View Circle, Waynesboro, Virginia 22980 but my billing address is 1120 St. Davids Lane Waynesboro, VA 22980. Just moved to 104 Lake View Circle.
Hi Patricia,
Thanks for the update! I just checked and everything has been updated. Your recent order is being shipped to the 104 Lake View address. Have a great day!
I need to give you a new credit card number. The one you have on file, was hacked and no longer is available to use.
Hi Jill,
Thanks for letting us know. We'll call you to get the new card number. Have a good day!
I’m sorry, I updated my information but evidently it didn’t update it every where it needed to and I didn’t catch it till after my order was placed. The billing name and address should be the same as the shipping address. Hope you can fix it in time to not cause any problems.
Thanks, Tana B
Hi Tana,
Thanks for letting us know. It looks like your package has not shipped yet. I'll send you an email with some information, please look for an email from jeanne@embroidery.com. Have a great day!
My home address is the same as my shipping address.
Can you please change that. I couldn't figure out how to change it.
[REMOVE ADDRESS]
Thank You
We're sorry for any confusion on that Kim. We have now fixed your billing address on your account.
~Heather
info@embroidery.com
I have a new address. When I ordered, it says I live of gordon ave. the new address is in there. how do I say it is going to west ave.
Hi, Karen. Thanks for the message. I was able to change your address for you. Please be aware that the items you ordered are DOWNLOADABLE and will not be shipped to you. If you need help downloading, please let us know.
~Heather
heather@embroidery.com
I order a pattern that is a down load and did not receive it can you help
Hi, Jacki. Thanks for the request. Please use the following instructions to download your pattern:
Download Instructions (single files):
1) Login at Embroidery.com.
2) Hover over "Hello [Your Name] (Account)" at the top of the page.
3) Click on "My Designs."
4) Click on the design you want to download.
5) Click on "Details/Download.
6) Right click on the file ("1286.pdf") and choose "Save Link As" or "Save Target As". Select your Flash Drive/USB Stick (or other location you'd like to save to) from the list. Click "Save." (If you're on a Mac, do this instead: click on the file in your format and then choose "save" or "okay" if prompted; otherwise, your file will automatically save to your computer. You'll need drag it from your computer and drop it onto your stick/thumb drive.)
I hope this helps. If you need additional assistance, feel free to give us a call at (435) 755-0486.
~Heather
info@embroidery.com
hello Heather I have just placed an order online and I noticed too late my name was down as Rosemary Walsh but my name is Rosemary Ormston can you change this for me
Rosemary Ormston
[Information removed for your security]
Thank you Heather
Thanks for the request, Rosemary. We have corrected your last name.
~Heather
info@embroidery.com
I wish to update my personal details (my address) please
Hi, Sandra. Thanks for the request. To update your address, you can visit the Address Book page:
https://www.embroidery.com/account.ec?Opt=AddressBook
OR, give us a call at (435) 755-0486.
~Heather
info@embroidery.com
How do pay for this item. It will not let me pay
Hi, Mary. We accept all major credit cards (Visa, Discover, American Express, Discover). Make sure you are entering all information correctly (no dashes in the card number) and that your billing address is correct. If you still have trouble, you can try using a different card or calling us with your payment. (435) 755-0486.
~Heather
info@embroidery.com
How do I change my way to change from a credit card to paypal
I'm sorry, Joy, but Embroidery.com does not offer payment via PayPal at this time.
~Heather
info@embroidery.com
Cheryl F.
Please remove my current credit card from my account. Thank you.