Hi Bernadette,

There are a few options. Do you prefer to pay with a credit or debit card or with a PayPal account?

Leah W.
info@embroidery.com

Hi Sheri,

It sounds like Darin, who's from our company, sent you an email on the status of your order. Please let us know if you have any other questions. Have a great day!

Hi Yvonne,

Thanks for checking. But order #407113 brought up an order in our system from 2005, for a different customer. I don't see any orders on your account. Was it by chance another company that this order went through? If you want to take pictures of your receipt, and send them to my email jeanne@embroidery then I can take a look. I might be able to figure out which company it is that the order went through. Sorry for the trouble. Have a good day.

Hi Seana,

Thanks for contacting Embroidery.com. We're very sorry but the unexpected severe winter weather in Texas, USA (which is where your order is shipping from) is continuing to affect our DIME brand products. As a result, your order has been delayed. We're hoping that it will be shipped within the next 1-2 weeks but will keep you posted if that changes. You may expect to be emailed a tracking number once your order ships out.

We're sorry for any inconvenience. Please let us know if you need to cancel your order; otherwise, have a nice day.

~Heather
info@embroidery.com

Hi, LeeAnn. Yes, both items (magnetic hoop clip and Snap Hoop Monster model LM5) are compatible with your machine. Thanks for the question.

~Heather
info@embroidery.com

Hi Judy,

Thanks for contacting Embroidery.com. We're very sorry but due to unexpected severe winter weather in Texas, USA, (which is where your order is shipping from), your order has been delayed. We're hoping that it will be shipped within the next 1-2 weeks but will keep you posted if that changes. You may expect to be emailed a tracking number once your order ships out.

We're sorry for any inconvenience. Please let us know if you need to cancel your order; otherwise, have a nice day.

~Heather
info@embroidery.com

Hi Jin,

Thanks for contacting Embroidery.com. We're very sorry but due to unexpected severe winter weather in Texas, USA, (which is where your order is shipping from), your order has been delayed. We're hoping that it will be shipped within the next 3-5 business days but will keep you posted if that changes. You may expect to be emailed a tracking number once your order ships out.

We're sorry for any inconvenience. Please let us know if you need to cancel your order; otherwise, have a nice day.

~Heather
info@embroidery.com

Donna, I under my co-worker has been in touch with you through Amazon and is working with you on this. She has sent an inquiry to USPS and is waiting to hear back from them. As she indicated, she will work with you again next Wednesday if your package hasn't arrived by then. Here's a copy of USPS's reply to her:

"Dear Trista Andersen,
Thank you for contacting the United States Postal Service® and taking the time to share your concerns with us. Your inquiry has been processed and assigned to Service Request # 23403899.
Your inquiry has been forwarded to the appropriate management team for research and response. You can expect initial contact within one-business day.
We invite you to visit our Frequently Asked Questions page at: https://faq.usps.com/s/article/Where-is-my-package for help with your future mailing and shipping needs.
Thank you again for bringing this to our attention, and for your patience while we investigate this matter.
Regards,
USPS"

We are waiting to hear back from them and will let you know (through Amazon.com) as soon as we have more information.

~Heather
info@embroidery.com

Hi I received my spacer this week they work great, now i have the whole collection, I been collecting them since the 80s I been stitching for about 20 years or so

Well thanks again

That's great to hear, Donna. Thanks for letting us know! Congrats on finishing up your collection.

~Heather
info@embroidery.com

We're sorry that your orders have taken longer than you anticipated. We do ship orders through Amazon but you'll need to contact us through Amazon so we can best help you with this issue. Please locate your order on Amazon.com and send us a message there. If you'll include your Amazon order# and details about the issue you are having, we'll be happy to help you.

~Heather
info@embroidery.com

thank you for you help it came ithis week it work great

Hi, Anne. We're very sorry but your item has been unexpectedly delayed. We are now expecting it to ship on or by 3/17/2021. Again, we're sorry for the delay. Please let us know if you need to change or cancel your order.

~Heather
info@embroidery.com

Thank you for letting me know. I hope that if there are additional delays, I will be notified by email.

You're welcome, Anne. Yes, may expect to be notified by email if there are additional delays.

~Heather
info@embroidery.com

Hi, Kari,

Thank you for reaching out to Embroidery Central. We sincerely apologize that there has been a delay in the shipment of your order. Please find in your inbox, an email with further details on this matter. Again, our apologize for any inconvenience. Please let us know if you have any questions, and have a wonderful day.

~Leah W.
info@embroidery.com

I received your emailed excuse, but have yet to receive an email stating when my order might be arriving but that’s ok Christmas is already over so it doesn’t matter anymore

Thanks I won’t be ordering anything again from your company

Dear Kari,

Thank you for your response. I sincerely apologize for the delay in the follow up email. I emailed our suppliers for an update the day that we received your question. Unfortunately however, I was not able to hear back from them until yesterday, at which point I was sure to email you. Again, our sincere apologies for the delay. Please let me know if you have any questions, and have a great day.

~Leah W.
info@embroidery.com

Mandy, your order was shipped yesterday, 11/18/2020. Your tracking number will be emailed to you. Again, our apologies for the delay. Please let us know if you need further assistance.

~Heather
info@embroidery.com

Hi, Mandy. Your item will be shipped by the manufacturer (Designs in Machine Embroidery), in Texas. We usually would have received tracking by now. We're sorry for the delay. I will check to see if we can get tracking or an update on why your order hasn't been shipped and get back to you as soon as we can.

~Heather
info@embroidery.com

Her is my track number

Hi I just ordered Fabric tape, I would like to cancel my order before it ship out. I have order my other fabric tape since October . It say it was been delivered, I have check my mail box 3 times. Plus I also I have call you guys none of you have answered you phone. I want know what had happened to my first Oder has not been delivered

Hi, Elizabeth. I'm sorry for the issues with receiving your order! I just called over the phone to help you resolve this, but if there's anything else you need, please let me know.

-Kylee Shaffer

info@embroidery.com

Hi, Padmapriya,

Thank you for your question. I believe the item in your order is backordered through our suppliers. I have emailed them to get more information about this situation. Please watch for an email from me within the next several days regarding any updates that we receive on your order. We apologize for any hardship or inconvenience this delay has caused for you. Please let me know if you have any questions, and have a wonderful day!

~Leah L.
info@embroidery.com

Hi, Amanda,

It looks like your order is ready for pick up. I called you and left a voice message with more information. Please let me know if you have any further questions concerning this order, and have a wonderful day!

~Leah L.
info@embroidery,com

Hi, Dawn

Thank you for reaching out. I sincerely apologize for any inconvenience that this delay may have caused you and would like to reassure you that I have personally made sure that your order will ship today. Please also find an email in your inbox today with more information regarding this order. If there is anything more that I can do to be of service to you, please don't hesitate to reach out with any questions or concerns. Have a great day!

Leah L.
~info@embroidery.com

Hi, Martha,

Your order is expected to ship on or by October 9th, 2020. I hope you find this helpful. If you have any further questions we would love to be of service!

~Leah
info@embroidery.com

Hi, Sheryl. It was nice speaking with you this morning. If you have further questions please let us know.

~Heather
info@embroidery.com

Hi, Acacia. We received the email you sent about this order and will reply to your email with more information about your order.

~Heather
info@embroidery.com

Hello, my order # is 1029279, has this been shipped yet??????

Hi, Ivonne. Your order is expected to be shipped on 10/9/2018. You received a ship date of on or by 10/9/2018 when you placed your order, which we expect to honor. We will email you once your order ships.

~Heather
info@embroidery.com

Yes, it has, Belinda. You should have or can expect to receive your package today, 6/4/2018.

~Heather
info@embroidery.com

Hi, Vicki. You should have an email in your inbox with the tracking number now.

Sincerely,

~Heather
info@embroidery.com

Hi, Lita. I'm sorry for your trouble. You purchased several designs for an embroidery machine. Is that what you intended to order? If yes and if you haven't yet, please try the following download instructions:

Download Instruction:

1) Login at Embroidery.com.
2) Hover over "Hello [Your Name] (Account)" at the top of the page.
3) Click on "My Designs."
4) Click on the design you want to download.
5) Click on "Details/Download." You will see a list of files in various formats.
6) Right click on the file in your format and choose "Save Link As" or "Save Target As". Select your Flash Drive/USB Stick (or other location you'd like to save to) from the list. Click "Save." (If you're on a Mac, do this instead: click on the file in your format and then choose "save" or "okay" if prompted; otherwise, your file will automatically save to your computer. You'll need drag it from your computer and drop it onto your stick/thumb drive.)
7) Repeat for any additional designs.

Let us know how it goes or if you need more assistance.

~Heather
info@embroidery.com