Hey Patricia,
Thank you for your comment. Per your request we have deleted your card information from the system. Thanks! Have a great day.
Leah W.
info@embroidery.com
I want to delete the credit card I have on file, please do that today and when I make another order I will add a new card number
I sent an email recently requesting some special items.n. And I just finished paying for an order that did not have the items listed. My request for the items are not obviously listed but they are there. Since I would like to order now 5 of Deep Waters size 5 and 3 of Love of Life size 5, since it costs almost $50. How do I complete this order and pay for it?
Sincerely,
Michele
michelegbauley@hotmail.com
I want to order and I can/t find the place to make sure I can put it on a flash drive! I "had" put in my cc information and it just kept spinning -VERY FRUSTRATED
Hi Marilyn,
Thanks for letting us know the situation. I see two orders from you placed yesterday. I can send those to you by email, and you can put them on your flash drive from there. We also have a download area where you can get these files.
To download an individual design at embroidery.com, you'll need to sign in with your username and password.
1. On the embroidery.com home page in the upper right hand corner click account login.
2. Enter your email address and the password that you use for this site.
Once you've entered those and pressed the login button the page will refresh and your name will be in the upper right hand corner.
1. Click your name and choose my designs and the my designs page will load.
2. Find the design that you're want to put on your Flash drive, and click "details /download" this shows you all the formats.
3. Choose the one you'd like to download & click on it.
4. You'll be prompted to choose a saving location unless there's a default already set up in your web browser. You can choose the flash drive as the location, or save it elsewhere on your computer and then copy it to your flash drive.
Hi, Michele. I am emailing you directly in response to this inquiry.
~Heather
info@embroidery.com
Hi Taelene and thanks for the question. If you select Embroidery.com layaway, you will be given 30 days to pay for your order. If you need longer than 30 days, please let us know and we are happy to give you a longer period of time if needed.
P.S. Note that if you choose layaway, you may receive periodic emails saying that your order will be canceled if not paid soon, BUT in practicality, orders are not cancelled unless unpaid for 30 days or more, or longer if you have made special arrangements.)
~Heather
info@embroidery.com
tried to pay with my MC but it won't process my payment, also tried my VISA same thing.
We're sorry for your trouble, Beverly. We recommend calling us to troubleshoot over the phone. (435) 755-0486.
~Heather
info@embroidery.com
Hi, Jan. You can't pre-pay on your account without having a purchase. If you want to make a layaway purchase and pay on it, you can do that by making a normal purchase, except you will choose "layaway" on the page where you would normally choose a credit card (you can leave the purchase order number blank). Then, finish your order. You will then have 30 days to make payment. When you're ready, you can pay on your account by clicking on "Hello Jean C" at the top of the page. Click "Account Options" , then "Pay on Account". You can then make a payment toward your purchase.
Please let me know if this helps or if I've misunderstood your question.
~Heather
info@embroidery.com
Was hoping to pay by Pay Pal but looks like thats not a possibility at this time based on all the other comments asking about Pay Pal payment option. Bummer!
Hi, Dixie. We will have PayPal added to our site in the next few months but are not able to offer it at this time. Sorry about that.
~Heather
info@embroidery.com
Sad to see you don't use Paypal. Do you think you will get it in the future?
Hi, C L. Yes, we have plans to add it in the future.
~Heather
info@embroidery.com
Unfortunately I am also unable to purchase because you do not have paypal
I'm sorry to hear that, Anne. Thanks for the feedback.
~Heather
info@embroidery.com
Just canceled an almost $700 order because no PayPal. Shame
I'm sorry to hear that, Joseph. Thanks for the feedback.
~Heather
info@embroidery.com
I only use pal pal. Would love the angels if I can get with PalPal
Hi, Esther. I'm very sorry but we do not accept payment via PayPal at this time.
~Heather
info@embroidery.com
Hi. I don't have a credit card. I want to order but I live in the U.K. Do you not have paypal? I know so many people who only pat by paypal so can't buy from you. Are you going to add paypal
We used to accept paypal but it was only used by a handful of people and required a lot of extra bookkeeping so we didn't migrate it over to the new site. Its on our development list as a low-priority item to be added within the next 6 months.
Prefer to use PayPal for payment since it is more secure.
Great to hear Darin. Thank you I will check back in a few months
im trying to pay for a couple of designs and i enter my card and all but when i press where it says to pay, nothing happens
Hi, Kimberly. I'm sorry for your trouble. I'm seeing that your order did go through in the end. Please let me know if you need further assistance on that.
~Heather
info@embroidery.com
I do not have a credit card can i pay with paypal or a debit card ?
Hi Sheila, yes a debit card will work. We do not have Paypal at this time.
How do I change the credit card on my account?
Patricia, I have deleted your on-file credit card from your account. You will be prompted to add a new card number when you make your next order with us.
~Heather
info@embroidery.com
Patricia W.
I want to delete the credit card I have on file, please do that today and when I make another order I will add a new card number